hp instant support is a Web-based tool that provides you with product-specific services,
troubleshooting tips, and information about your printer's ink and media usage (via
myPrintMileage). With this information, you can diagnose and solve printer problems, and
manage your printing activities and printer supplies more effectively.
hp instant support provides the following services for your printer:
Easy access to troubleshooting tips
To help you quickly resolve printer problems or prevent some problems from happening,
hp instant support provides tips that are customized for your printer.
Notification of driver and firmware updates
When a firmware or driver update for your printer is available, a notification message will
appear on the hp instant support homepage. You can access the download site from the
web page.
Access to hp services
From the website, you can find out more about the support services available for your
printer (such as maintenance programs), get information about service providers, and also
make online purchase of printer supplies and accessories.
Notification of warranty expiration
When the printer warranty is expiring, a notification message will appear on the hp instant
support homepage.
myPrintMileage
myPrintMileage keeps track of your printer usage information to help you plan the purchase of
consumables. It consists of two parts:
myPrintMileage website
myPrintMileage Agent (a utility installed on your computer with the Toolbox that is
activated during installation of the printer driver only if you choose to participate)
You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage
button or double-clicking the myPrintMileage Agent icon on the Windows taskbar (near the
clock). On this website, you can see:
Your ink usage. For example, the amount of ink you have used.
Your media usage. For example, the average quantity of media you use per month for
each media type.
The applications that you use to print with the printer.
Job and page count. For example, the number of pages that have been printed and the
estimated number of pages that can be printed with the amount of ink remaining.
The driver features that you frequently use.
You can enable and disable myPrintMileage at any time by right-clicking the myPrintMileage
Agent icon on the Windows taskbar and clicking
Enable
or
Disable
.
hp instant support web pages are dynamically created. This means that bookmarking this site
in your browser and connecting via the bookmark will not display the current information.
Instead, connect from the Toolbox by clicking the
hp instant support
button on the
Information
tab.
myPrintMileage websites are dynamically created. Bookmarking this site and connecting using
the bookmark will not display the current information. Instead, connect from the Toolbox by
clicking the
myPrintMileage
button on the
Information
tab.
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